Position Summary: The dual role of recruiter and staffing coordinator will be responsible for posting open jobs, interviewing, on-boarding and hiring of caregivers and nurses; overseeing daily/weekly staffing activities and ongoing supervision of caregivers to ensure quality care is delivered per client care plans. Oversee recruitment and staffing process from start to finish; from orienting and hiring caregivers to the proper placement of that care staff to homes and facilities as well as ensuring care needs, staffing and scheduling needs are met on an ongoing basis. Performs various supervisory activities for scheduling appropriate caregivers to clients, manage high telephone and email volume on a daily basis, ability to answer email and phone calls after office hours and other duties as necessary. Reports to the Director of Operations/Business Operations Manager.

Essential Functions:

• Attends work as scheduled and follows community’s call-off
• Recruit, interview, hire, evaluate, and terminate personnel in accordance to company
• Answer all incoming calls and direct calls to the proper personnel
• Proper on-boarding and training of recruited staff
• Provide in-take discovery to ascertain specific needs of care staff clients
• Use best judgment in assigning care personnel to the appropriate clients based on needs and preferences
• Understand the specific needs of the client and assign the appropriate care givers within a 24 hour period
• Document all pertinent information, as well as scheduled tasks on client records (Smartcare)
• File and maintain all documents Distribute documents to the appropriate staff member for approval or completion
• Maintain up to date available caregiver lists for expediency in recruiting/staffing
• Maintain schedule in accurate and legible form
• Share on-call responsibilities – see below
• Communicate with contract agencies regarding schedules, evaluation of staff
• Assist in grievance/complaint resolutions
• Relay client care concerns and changes in condition to the Director of Home Care Services

• Implement new policies and procedures as directed
• Comply with applicable governmental laws and regulations
• Complete projects assigned by the Director of Home Care Services / Business Office Manager
• Assists in the Manager on Duty (MOD) rotation (see below)

Recruiter Qualifications/Skills:

• Recruiting and interviewing skills
• Phone, Skype, Zoom and online meeting platform skills
• Supports workplace diversity
• Familiarity with relevant Employment Law
• Professionalism, organization, and time management skills

MOD/On-Call Responsibilities:

• Be involved in the On-Call rotation after business hours and on weekends
• Answer incoming calls promptly and efficiently. Expected average response time is 10-15 minutes
• Promptly communicate issues/concerns/action taken to Director or RN Supervisor
• Complete and maintain On Call report on a daily basis
• Review On Call report with appropriate personnel weekly/daily as needed

Non-Essential Functions:

• Attends all required training, in-services, and staff
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, the achievement of safe working practices, and by practicing proper infection control measures.
• Maintains a positive and professional demeanor toward clients, visitors, families, and co-
• Adheres to all policies and procedures of Spring Hills, LLC
• Performs all other duties as

Valuable Final Products:

• Assist the team in achieving established revenue targets
• 15 Active job postings weekly
• Maintaining QA Audits 100% (Quarterly)
• Maintain caregiver overtime hours below 2% each payroll period
• Assist in client/facility new opens to determine appropriate care staff
• Conduct a minimum of 5 weekly caregiver retention visits using the Caregiver Service Coordination form
• Conduct a minimum of 5 weekly client retention visits using the Client Service Coordination form
• Achieve & Maintain a caregiver to client ratio of 3:1
• Achieve a minimum of 5 new hires on a weekly basis

o New hire being defined as someone who’s completed orientation/I9 documentation

• Monthly recruitment/job fairs/school visits/caregiver newsletter
• Assist in expanding Service Amenity usage to 70% minimum

Professional Development Career Eligibility:

• All new/existing associates in the Staffing Coordinator department will be eligible to participate in the Spring Hills Home Care Professional Development Program
• SHHC Professional Development Program is subject to change based on organizational need and growth
• The career tracks listed below will be available for all of our Staffing Coordinator
• Associates must meet ALL conduct and performance expectations in their current role to be considered for any/all professional development opportunities

Career Development Tracks:

• R/SC > BOM > BopsM > DO > RDO > VPO > EVPO
• R/SC > HAS > DBD > RDSM > RDO > VPO > EVPO

• R/SC – Recruiter/Staffing Coordinator
• BOC – Business Office Coordinator
• H&W— Health and Wellness Coordinator
• DBD — Director of Business Development
• BopsM — Business Operations Manager
• DH&W — Director of Health and Wellness
• RDOH&W — Regional Director of Health & Wellness
• DO — Director of Operations
• RDSM — Regional Director of Sales & Marketing
• RDO — Regional Director of Operations
• (E)VPO — (Executive) Vice President of Home Care Operations

Career Salary & Bonus Details:

• All professional development & career advancement will be accompanied with a market rate adjustment in compensation per job description/title
• All professional development positions will be accompanied with a discretionary bonus performance plan