Overview:
In this position, you will be actively involved in ensuring the usability, quality, and functionality of ArcGIS to support realistic workflows and use cases. You will work to identify and define customer requirements and build and release high quality software.
This team supports various different products across the ArcGIS suite. You will be part of a talented cross-functional team of dynamic and passionate engineers to deliver capabilities that enable our customers to make a difference in communities around the world. You will be part of a team that influences lasting contributions for communities with the web and mobile applications you create.
The Professional Services division is the consulting and implementation arm of Esri. We break ground in new markets, push the technology envelope and ultimately deliver transformational solutions to high profile clients worldwide. The Professional Services organization is comprised of nearly 1,000 talented business and technical professionals who strive every day to help our users be successful.
Responsibilities:
- Support and contribute to product design, testing, documentation, and demonstration of new software capabilities
- Research and analyze customer requests, industry standards, and specifications to help define requirements
- Work collaboratively with software developers to build well-designed, robust, high-quality software
- Represent Esri by providing best practices, user documentation, and technical assistance for the product
- Work and deliver results within given constraints of time and resources in our Agile software development life-cycle
- Communicate with clients and stakeholders to identify product needs; partner with product management and software development teams to build impactful products that deliver true value to our users
Requirements:
- 1+ years of professional experience in a similar position supporting similar responsibilities
- Experience writing conceptual topics and step-by-step workflows by collaborating with subject matter experts to produce and maintain help documentation
- Enthusiasm for improving software capabilities for end users in real-world applications
- Bachelor`s Degree in Geographic Information Systems (GIS), Geography, Computer Science, or STEM related field
Recommended Qualifications:
- Experience with documentation workflows that use HTML, CSS, DITA, and HTML
- Experience producing web-based documentation using a content management system (CMS) such as SDL Trisoft with an authoring application such as XMetal
- Understanding of the DITA style for technical writers
- Experience with complex enterprise systems
- Experience with ArcGIS software or other geospatial technology
- Master`s Degree in Geographic Information Systems (GIS), Geography, Computer Science, or STEM related field
The Company:
Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you need a reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is $66,560.00 - $95,680.00.
#LI-DR5
#IND1