ABM Quality Assurance Analyst Job at ABM Ind., Richmond, VA

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Job Description

Quality Assurance Analyst will work under the direction of the Director of Operations to ensure the rollout and implementation of quality programs. QA analyst is responsible for ensuring that the functionality required by the business is working and available to the user community. The QA Analyst serves as a lead for collecting and compiling data for client reporting.

Essential Duties
  • Create and maintain weekly spreadsheets to ensure defects/incidents identified via daily inspections are recorded and addressed promptly.
  • Escalate any inspection issues to management
  • Maintain files and document organization.
  • Assisting and leading virtual training for QR Code creation, device setup, manager training, device login, route testing, and employee training.

Qualifications – Other Skills, Abilities & Knowledge
  • Strong management skills and careful attention to detail
  • Organization and time management skills to ensure stated deadlines are met
  • Ability to work in a high-speed and often changing environment
  • Good Oral and written communication skills
  • Good Active Listening skills taking time to hear what others are saying and understand points being made
  • Good Critical Thinking skills, using logic and reason to identify strengths and deficiencies in proposed solutions, and the ability to research alternatives
  • Demonstrate an advanced level of experience with Microsoft Office software applications, including Outlook, Excel, and Word.
  • Work organized and independently

Required Qualifications
Education:
  • High school diploma, GED, or equivalent experience.
Experience:
  • 1 - 2 years of experience.
Other:
  • Strong working knowledge of Excel and other Microsoft Office products.
  • Know, understand, and follow governmental regulations, teammate guidelines, and all other ABM policies.
  • Must possess a professional, proactive, enthusiastic attitude and complete assigned tasks with minimal supervision
  • Comfortable with routinely shifting demands.
  • Working knowledge of general office equipment.
  • Ability to prioritize projects and execute and deliver key objectives promptly.
  • Ability to work independently in a fast-paced, dynamic, results-oriented environment.
  • Meticulous attention to detail, self-motivated, and the ability to maintain confidentiality.
  • Knowledge of JD Edwards and Oracle is a plus.
  • Must be a quick learner and can adapt to a fast-paced payroll environment.
  • Must possess attention to detail and be organized to be successful in this role.
  • Capable of handling multiple tasks, prioritizing work, and meeting strict deadlines.



About ABM Ind.:

For thousands of clients across the U.S. and in more than 20 international locations, ABM is a source of reliable people and services that improve the spaces and places that matter most. Our team of more than 100,000 skilled and hardworking people takes care of clients across Aviation, Banking, Life Sciences, Commercial Office Buildings and Real Estate, Education, Food and Beverage, Government, Healthcare, Manufacturing, Nuclear Power, Parking, Retail, Sports, Technology, Warehousing, and more. We provide a wide variety of services in each industry we serve, from airport shuttle service and wheelchair assistance to food and nutrition to mission-critical solutions in hospitals. In every case, ABM makes every day run smoothly by going the extra mile to deliver the best quality with the highest levels of integrity. We show our respect for every person, every day. Every ABM team member gains clear career growth programs and support. We promise safe working conditions. And together, we live out our six core values.

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